Terms of Service

Welcome to Pewcentric™. These policies explain how our marketplace works, what’s expected of buyers and sellers, and how we keep the community safe.

Last Updated: 2025-12-21

What’s Changed in This Update

This update clarifies how Pewcentric operates as a marketplace and how transactions are handled as the platform grows. Key updates include:

Clear definitions for when transactions are considered completed for products and services
A single, consistent dispute timing window tied to transaction completion
Expanded explanations of seller and buyer responsibilities within the marketplace
Additional protections against misuse, abuse, and bad-faith activity
Updated legal language reflecting Pewcentric’s role as a platform, not a transaction party

These updates are intended to improve clarity and consistency. No action is required to continue using the platform.

1. Marketplace Overview

Pewcentric is an online marketplace platform that connects buyers and sellers for the sale of products, services, training, and related offerings. Pewcentric is not a party to transactions between buyers and sellers and does not manufacture, store, inspect, ship, provide, or control products or services listed on the platform.

2. Fees and Payments

Listing Fees

Creating and publishing listings on Pewcentric is currently free. Pewcentric does not charge a fee to create, edit, or maintain active listings at this time.

Marketplace Commission Rate

The Marketplace Commission Rate is 10% of the total transaction amount, as defined below.

Transaction Fees

When a transaction is successfully completed through the Pewcentric platform, Pewcentric charges a transaction fee calculated using the Marketplace Commission Rate.

For purposes of these Terms, the “total transaction amount” includes:

the final sale price of the item,
shipping charges, and
applicable sales tax or other government-imposed taxes collected at checkout.

Payment Processing

All payments are processed through third-party payment processors. Pewcentric does not store full payment card information and is not responsible for errors, delays, or failures caused by payment processors.

Payouts to Sellers

Seller payouts are typically initiated within 3–5 business days after a transaction is marked as Completed. Payouts may be delayed or withheld in cases involving suspected fraud, disputes, chargebacks, policy violations, or compliance reviews.

Refunds and Fee Adjustments

If a transaction is refunded in full, Pewcentric may adjust or refund the associated transaction fee, subject to payment processor limitations. Partial refunds may result in partial fee adjustments. Transaction fees may not be refundable in all circumstances.

Fee Changes

Pewcentric reserves the right to modify the Marketplace Commission Rate or other fees at any time. Any changes will apply prospectively only and will not affect transactions completed prior to the effective date of the change. Pewcentric will make reasonable efforts to provide notice of material fee changes.

3. Transaction Completion

For purposes of these Terms, a transaction is considered “Completed” as follows:

Fixed Price Products

For Fixed Price purchases involving physical products, a transaction is considered Completed on the earlier of:

the buyer marking the order as received through the Pewcentric platform; or
fourteen (14) days after the seller marks the order as shipped or delivered through the Pewcentric platform, if the buyer does not take action.

Services

For service bookings, a transaction is considered Completed two (2) days after the seller accepts the service request through the Pewcentric platform.

Transaction completion is a marketplace designation used for payout timing and dispute eligibility and does not necessarily correspond to physical delivery, service performance, or fulfillment dates.

4. Buyer Disputes and Buyer Protection Timing

Dispute Eligibility Window

Buyers must initiate any dispute, claim, or request for Buyer Protection within fourteen (14) days of the transaction being marked as Completed.

Disputes initiated outside of this timeframe may not be eligible for review or resolution.

Relationship to Completion

Dispute timing is independent of payment collection, delivery dates, or service performance dates.

Issues Raised Before Completion

If a buyer believes a seller has failed to ship a product or perform a service within the stated timeframe, the buyer should contact the seller through the platform before completion. Pewcentric may intervene or delay completion at its discretion.

Finality

Once the dispute eligibility window expires, the transaction is final for Buyer Protection purposes.

5. Services, Training, and Instruction Disclaimers

Pewcentric does not provide, supervise, or guarantee services or training. Sellers are independent third parties and solely responsible for their services.

Buyers voluntarily assume all risks associated with services, including injury, loss, or damage.

Transaction completion does not confirm that a service has been performed or delivered satisfactorily.

6. Seller Enforcement and Account Actions

Pewcentric’s enforcement actions are intended to protect the integrity of the marketplace and its users.

Pewcentric may take enforcement action in its sole discretion for violations of these Terms or harmful conduct, including listing removal, account suspension or termination, payout holds, or order cancellations.

7. Buyer Misuse and Abuse

Buyer Protection is designed to address legitimate issues, not to penalize good-faith buyers.

Buyers may not engage in false disputes, refund abuse, chargeback abuse, coercion, or fee circumvention. Pewcentric may restrict or terminate buyer accounts for misuse.

8. Content Ownership and License Rights

Users retain ownership of content they submit but grant Pewcentric a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, display, distribute, and promote such content in connection with the platform and its marketing.

Pewcentric may remove or modify content at any time.

9. Jurisdictional Compliance and Geographic Restrictions

Sellers are solely responsible for determining whether their listings, products, services, or content may be lawfully offered, sold, delivered, or accessed in any jurisdiction, including compliance with all applicable federal, state, and local laws.

Pewcentric does not provide legal, regulatory, or compliance advice and does not verify jurisdiction-specific compliance.

Pewcentric may restrict or remove listings or transactions based on geographic location or legal considerations, including without prior notice where appropriate.

10. Disclaimers and Limitation of Liability

The Pewcentric platform is provided “as is” and “as available,” without warranties of any kind.

To the maximum extent permitted by law, Pewcentric shall not be liable for indirect, incidental, consequential, special, or punitive damages.

Pewcentric’s total liability arising out of or related to the platform or these Terms shall not exceed the greater of:

fees paid to Pewcentric by the user in the twelve (12) months preceding the event giving rise to the claim, or
$100 USD.

11. Indemnification

Users agree to defend, indemnify, and hold harmless Pewcentric and its owners, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from the user’s use of the platform, listings, services, content, transactions, disputes, or violations of law.

This obligation survives termination.

12. Governing Law and Venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

Any legal action or proceeding arising out of or relating to these Terms or the Pewcentric platform shall be brought exclusively in the state or federal courts located in Cook County, Illinois.

Users knowingly and voluntarily waive any right to a trial by jury.

13. Miscellaneous

Modifications to These Terms

Pewcentric may modify or update these Terms at any time. Updated Terms will be effective upon posting to the platform, unless otherwise stated.

By continuing to access or use the platform after updated Terms are posted, users agree to be bound by the revised Terms. Pewcentric is not required to obtain renewed acceptance or provide individualized notice of updates, except where required by applicable law.

Pewcentric may, in its discretion, provide notice of material changes to these Terms through the platform, by email, or through other reasonable means.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between users and Pewcentric regarding use of the platform.

Changelog

2025-12-21 – Clarified transaction completion rules for products and services; standardized dispute timing; expanded marketplace enforcement, misuse protections, jurisdictional compliance language; added content licensing, liability limitations, indemnification, evergreen modification provisions, and tone clarifications.