Frequently Asked Questions

Buying on Pewcentric

Shipping & Orders

Returns & Issues

Selling on Pewcentric

Support

What is Pewcentric?

Pewcentric is a curated marketplace for independent and unique

We connect buyers with specialized makers, experts, and instructors through a platform built by and for the firearms community.

Learn more about Pewcentric →

What can I buy on Pewcentric?

Pewcentric offers gear, goods, services, and training across the full range of firearms interests:

  • Practical & Competition Shooting
  • Precision / Long-Range Shooting
  • Cowboy Action & Historical Reenactment
  • Tactical & Personal Defense Training
  • Everyday Carry (EDC)
  • Hunting
  • DIY & Gunsmithing
  • Recreational & Casual Plinking
  • Youth & Scouting Programs
  • Airguns & Rimfire
  • Virtual Reality & Gaming

All listings are reviewed before going live to ensure they fit the marketplace.

Are firearms or ammunition allowed on Pewcentric?

No. Firearms, ammunition, and other regulated items are not allowed on Pewcentric.

Pewcentric is a marketplace for gear, goods, services, and training that enrich the firearms experience — not the firearms themselves.

View Terms of Service →

Who am I buying from on Pewcentric?

You are buying directly from an independent Seller — not from Pewcentric.

Each product, service, or training offering is listed and fulfilled by the Seller who offers it.

Pewcentric provides the marketplace, checkout, and platform-level support. Listings are reviewed before they go live to ensure they align with the marketplace and its standards.

How do I contact my seller?

Every listing and every order includes a way to contact the seller directly through Pewcentric messaging.

This is the fastest way to get help with questions about a product, service, customization, or shipping.

Before placing an order:

  • Visit pewcentric.com and log in (or create a free account)
  • Open the listing you have questions about
  • Click the Contact button on the listing page

After placing an order:

  • Option 1:
    • Log in to your account
    • Go to Inbox (link in the upper right)
    • Open your order to message the seller directly
  • Option 2:
    • Click the messaging link in your order confirmation email

This connects you directly with the seller responsible for fulfillment and support.

Is Pewcentric a safe and compliant marketplace?

Yes. Pewcentric operates as a curated marketplace focused on non-regulated items.

All listings are reviewed before they go live to help ensure they meet marketplace standards and policies.

Pewcentric provides platform tools designed to promote transparency, accountability, and trust between Buyers and Sellers, while Sellers remain responsible for fulfilling their listings.

What payment methods are accepted on Pewcentric?

Pewcentric accepts major credit and debit cards, as well as Apple Pay and Google Pay.


All payments are processed through a leading global payment platform, and Pewcentric does not store bank account information or full payment card details.

Note: Apple Pay and Google Pay may only appear as options on compatible devices and browsers.

What happens after I place an order?

What happens next depends on what you’re ordering and how the listing is set up.

Some listings can be purchased immediately, while others require Seller approval before the order is finalized.

You’ll always see which option applies on the listing page.

  • For product orders, the Seller prepares and fulfills the order after purchase or approval.
  • For services or training, the Seller may confirm details, schedule delivery, or provide access to the service instead of shipping a physical item.

In all cases, you’ll receive confirmation emails and updates through Pewcentric, and you can message the Seller directly within Pewcentric if you have questions about next steps.

How do orders for Products work?

For physical products, orders are fulfilled directly by the Seller who listed the item.

  • After purchase or Seller approval (if required), the Seller prepares the item for shipment.
  • Shipping method(s), timing, and delivery details are set by the Seller and shown on the listing.
  • If tracking is available, it will be shared once the item ships.

Payment timing and fulfillment details are shown on the listing and may vary depending on the type of product or purchase method.

If you have questions about shipping, customization, or timing, you can message the Seller directly through Pewcentric.

How do orders for Services or Training work?

For services and training, orders are delivered directly by the Seller and do not involve shipping a physical item.

  • Depending on the listing, the Buyer may purchase immediately, request Seller approval, or request a custom quote.
  • After purchase or approval, the Seller may confirm details, schedule the service, or provide instructions for remote/virtual delivery.
  • Timing, delivery method, and any required coordination are coordinated between the Buyer and Seller directly.

Payment timing and completion details are shown on the listing and may vary depending on the type of service or training offered.

If you have questions about scheduling, delivery, or next steps, you can message the Seller directly through Pewcentric.

What shipping options are available, and how does shipping work on Pewcentric?

At this time, Pewcentric supports shipping to addresses within the United States only.

Each Seller sets their own shipping options based on the items they offer.

Orders placed with different Sellers are shipped separately. Even items from the same Seller may ship separately depending on availability, item type, or fulfillment timelines.

Shipping details and costs are shown at checkout, and Buyers can contact Sellers directly with questions about shipping or delivery timing.

Having an issue with an order? Here’s how to get help.

If there’s an issue with your order, the fastest first step is to contact the Seller directly through Pewcentric.

Most questions about shipping, timing, customization, or delivery are handled by the Seller and can often be resolved quickly through direct communication.

If an issue can’t be resolved with the Seller, or if the Seller is unresponsive, Buyers may contact Pewcentric to request a review of the situation in accordance with the platform’s policies and Terms of Service

What if I need to return or cancel an order?

Returns and cancellations are handled by the Seller who listed the product or service.

Each Seller sets their own return, cancellation, and refund policies based on what they offer.

If you need to request a return or cancellation, contact the Seller directly through Pewcentric to discuss next steps.

If a return or cancellation can’t be resolved with the Seller, Buyers may contact Pewcentric to request a review in accordance with the platform’s policies and Terms of Service. You can reach Pewcentric through the Contact page →

What if there’s an issue with my order or the Seller isn’t responding?

If there’s a problem with your order — such as an item not arriving, not matching the listing, or delayed delivery — the first step is to contact the Seller directly through Pewcentric.

Many issues can be resolved by the Seller through direct communication.

If the Seller isn’t responding or the issue can’t be resolved, Buyers may contact Pewcentric to request a review in accordance with the platform’s policies and Terms of Service. You can reach Pewcentric through the Contact page →

How long do I have to report an issue with an order?

Buyers have a limited time window to report an issue with an order, typically 14 days after the order is marked as Completed on the platform.

What “Completed” means can vary depending on the type of order.

  • For product orders, completion generally occurs after delivery or a set period following shipment if no action is taken by the Buyer.
  • For services or training, completion may occur shortly after the service is accepted, scheduled, or provided, depending on the listing.

If something seems wrong with an order, Buyers are encouraged to contact the Seller as soon as possible. If the issue can’t be resolved, Buyers may contact Pewcentric within the reporting window to request a review.

For full details on how completion is defined and how reporting windows work, please refer to the Terms of Service

Does Pewcentric offer buyer protection?

Pewcentric is designed to help Buyers and Sellers resolve legitimate issues fairly.

If something goes wrong with an order, Buyers may request a review so the situation can be evaluated in accordance with the platform’s policies.

Pewcentric does not sell or fulfill items directly. Instead, the platform provides tools and processes to promote transparency, accountability, and resolution when issues are reported within the allowed timeframe.

For full details on how issues are reviewed and handled, please refer to the Terms of Service

Who can sell on Pewcentric?

Pewcentric is designed for independent makers, service providers, and trainers offering non-regulated products, services, or training.

Sellers must meet marketplace standards and comply with applicable laws and platform policies before listings can go live.

Do I need to be a business to sell on Pewcentric, or can individuals sell as well?

You do not need to be a registered business to sell on Pewcentric.

Individuals, independent makers, trainers, and service providers can sell on the platform, as well as registered businesses.

During payout setup, Sellers will be asked to indicate whether they are registering as an individual or as a business as part of the payment and verification process.

All Sellers must meet Pewcentric’s marketplace standards, comply with applicable laws, and complete the required onboarding and verification steps before listings go live.

How does listing review work?

Every listing on Pewcentric is reviewed before it goes live. Listings are reviewed individually based on what is being offered.

Sellers are required to complete account and payment onboarding in order to receive payouts, but Pewcentric does not approve or reject Sellers as a whole. The review process focuses on each listing.

Listing review helps ensure that products, services, and training offerings align with Pewcentric’s focus on independent creators, specialized gear, and expertise-driven work.

Reviews look at things like:

  • whether the listing fits the marketplace’s scope
  • clarity and accuracy of the description
  • whether the offering is appropriate for the platform

If a listing does not align, Pewcentric may request changes or choose not to publish it. This helps keep the marketplace focused and useful for both Buyers and Sellers.

How do orders work for Sellers?

How an order works depends on the type of listing you create. Pewcentric supports three listing types, each with a different order flow.

  1. For product listings, Buyers purchase immediately at checkout. Payment is confirmed when the order is placed, and the Seller is responsible for fulfillment and delivery.
  2. For services or training, Buyers submit a request and payment is captured when the Seller accepts the booking. This allows Sellers to confirm availability, details, or scheduling before the order is finalized.
  3. For custom quote listings, Buyers request a quote and are charged only after they accept the Seller’s offer.

In all cases, Sellers manage fulfillment and communication directly with the Buyer through Pewcentric. Payouts to Sellers occur after orders are completed, with timing depending on the listing type.

When and how do Sellers get paid?

Sellers are paid after an order is completed, with timing depending on the type of listing.

Payouts are handled through Pewcentric’s third-party payment platform. Sellers must complete account and payment onboarding in order to receive payouts.

  • For product orders, payouts occur after the order is completed, which generally happens once delivery is confirmed or after a short post-delivery period.
  • For services or training, payouts occur after the service is completed, either through confirmation or automatically after the order is accepted.
  • For custom quote orders, payouts occur after the deliverable is accepted or the order is otherwise completed.

Once a payout is initiated, it may take additional time for funds to appear in the Seller’s bank account. This timing depends on the payment platform and the Seller’s bank, and can vary.

How are taxes handled for Sellers on Pewcentric?

Pewcentric automatically collects and remits sales tax on applicable orders in states where it is registered to do so.

When sales tax is collected, it is calculated at checkout and handled by Pewcentric as part of the transaction.

It’s normal for sales tax to appear on some orders and not others. Whether tax is collected depends on factors like the buyer’s location and whether Pewcentric is registered to collect tax for that transaction. Sellers can always see whether sales tax was collected for an order in their order details.

In cases where Pewcentric does not collect sales tax, Sellers are generally responsible for their own tax obligations based on their individual circumstances. For many small or early-stage Sellers, this does not result in additional sales tax requirements.

Pewcentric does not provide tax advice. Sellers with questions about their specific situation should consult a tax professional.

What fees does Pewcentric charge Sellers?

Pewcentric charges a marketplace commission on completed transactions.

The commission is calculated as a percentage of the total transaction amount, which includes:

  • the item price
  • shipping
  • applicable sales tax

The commission is deducted from the Seller’s proceeds for the item and shipping. Sales tax is collected and remitted separately.

Example (illustrative only):

  • Item price: $100
  • Shipping: $10
  • Sales tax: $5
  • Commission rate: 10%

In this example:

  • The Buyer pays $115 total
  • The Pewcentric commission is 10% of $115, or $11.50
  • The Seller receives $98.50, which is the item price plus shipping ($110) minus the commission ($11.50)
  • Note: When sales tax is collected, Pewcentric remits it to the appropriate state.

Actual fees and calculations are governed by the Terms of Service →

What are Sellers responsible for?

Sellers are responsible for the accuracy, fulfillment, and delivery of their listings, as well as timely communication with Buyers.

This includes:

Listings

  • providing clear, accurate descriptions of products, services, or training
  • setting appropriate prices, shipping options, and timelines
  • complying with applicable laws and marketplace policies

Communications

  • actively communicating with Buyers through Pewcentric’s messaging system
  • checking Pewcentric messages regularly and responding in a timely manner
  • ensuring Pewcentric emails are not filtered to spam so order updates and messages are received

Orders

  • fulfilling orders as described, including shipping products or delivering services

Direct messaging within Pewcentric is the primary way Buyers and Sellers communicate about orders, questions, and issues. Pewcentric provides the platform and messaging tools, but Sellers are responsible for staying responsive and engaged with Buyers.

How are issues, returns, or disputes handled for Sellers?

Sellers are expected to communicate promptly with Buyers and make a good-faith effort to resolve issues related to orders.

This includes responding to messages, addressing questions about fulfillment, and following the return or cancellation policies listed on their listings.

If a Buyer requests a review through Pewcentric, Sellers may be asked to provide information or documentation so the situation can be evaluated in accordance with platform policies and the Terms of Service →

How do Sellers contact Pewcentric for support?

Sellers can contact Pewcentric for platform-related questions, account issues, or unresolved order concerns.

For questions about listings, orders, payouts, or policy-related matters that cannot be resolved directly with a Buyer, Sellers can reach Pewcentric through the Contact page →

Pewcentric support is focused on platform-level assistance and marketplace oversight. Sellers are encouraged to first communicate directly with Buyers through Pewcentric’s messaging system whenever possible.

How do I contact Pewcentric for support?

You can contact Pewcentric for platform-related questions, account issues, or unresolved order concerns.

If you have a question about an order, the first step is always to contact the Seller directly through Pewcentric’s messaging system. Most order-related questions or issues can be resolved directly with the Seller.

If an issue can’t be resolved, or if you need help with the Pewcentric platform itself, you can reach Pewcentric through the Contact page →

Pewcentric support focuses on platform-level assistance and marketplace oversight.

Where can I find Pewcentric policies and legal information?

Pewcentric’s policies and legal terms are available on the website and govern use of the platform.

You can review the following at any time:

These documents explain how the platform operates, how data is handled, and the responsibilities of Buyers and Sellers.